Keep up-to-date with important Veterans support, news and events including disability and compensation entitlements and various legislation and regulations.


Veterans disability and compensation entitlements are covered under various legislation and regulations.

These are reviewed frequently by Government, mainly resulting from bureaucratic initiatives. On occasions, changes are made based on Ex-service organisations’ and veterans’ initiatives, but only after intense pressure from these groups or their local member. These reviews and other DVA reports, will be published as they are released.

We will also publish contentious issues where veterans and ex-service members entitlements and benefits are threatened by poorly considered government decisions – as displayed below.

On 1 May 2018, DVA commenced two new measures designed to benefit veterans and their families. These measures were announced last year and have been mentioned during a recent meeting of the Ex-Service Organisation Round Table. 

View support packages:


Veteran Payment

As part of DVA’s commitment to improving access to services for veterans and their families, the new Veteran Payment is now available to eligible individuals and their partners. This payment provides interim financial support to veterans who cannot work or support themselves while they await liability decisions on claims for mental health conditions under either the Military Rehabilitation and Compensation Act 2004 (MRCA) or the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).

Extended Family Support Package

The Family Support Package is designed to extend family support under the MRCA for veterans and their families. There are two distinct groups that will benefit from this initiative: eligible veterans and their families, and eligible spouse or partner of deceased veterans. This initiative will provide guidance and financial support to alleviate pressures when needed the most. The time-limited support available include expanded childcare funding, additional counselling services and eligible widow(er)s will be entitled to home help.

View the DVA Fact Sheets relating to these packages.


AFA Submission to the Royal Commission into Defence & Veteran Suicide

The Air Force Association has provided its submission to the Royal Commission into Defence and Veteran Suicide.

The Association’s full submission can be accessed here.

The Preliminary Interim Report: Interim National Commissioner for Defence and Veteran Suicide Prevention that was handed to the Government on 15 September, 2021 can be found here.  

Veterans' Claims Processing System Overhaul by DVA

The Minister for Veterans’ Affairs and Defence Personnel Andrew Gee has announced the appointment of independent consultants to overhaul the Department of Veterans’ Affairs’ claims processing system.

Consultants McKinsey & Company will work with families who have lost loved ones to suicide, to formulate recommendations that will overhaul the system to better serve our veterans.

Read the full Ministerial Media Release below:



Notification of Investigations under Section 196G of the Veterans' Entitlements Act 1986

The Repatriation Medical Authority (the Authority) wishes to advise that four notices of investigation under section 196G of the Veterans’ Entitlements Act 1986 appeared in the Government Notices Gazette of 12 October 2021. A link to each notice is included below:

Letter of Advice of Investigations from Repatriation Medical Authority

Notice of Investigation – Multiple Conditions – Immune Checkpoint Inhibitors

Notice of Investigation – Portal Vein Thrombosis

Notice of Investigation: Eosinophilic Oesophagitis

Notice of Investigation – Heat Stroke


Interim National Commissioner's Report and AIHW Report on Veteran Suicide Presented to the Government on 29 Sept 2021

Two important reports concerning the incidence and prevention of veteran suicide were presented to the Government last week.

The Preliminary Interim Report of the interim National Commissioner for Defence and Veteran Suicide Prevention and the Australian Institute of Health and Welfare (AIHW) into the rate of suicide among serving and former-serving members of the Australian Defence Force (ADF) was presented to the Government on 29 September.

Preliminary Interim Report

The interim Commissioner’s Report can be found here:

The interim National Commissioner, Dr Bernadette Boss CSC, commenced her work on the Independent Review of Past Defence and Veteran Suicides on 16 November 2020.

The Report sets out the initiatives Dr Boss has undertaken to date, including preliminary findings and initial recommendations which will form the foundation for the Royal Commission into Defence and Veteran Suicide, which was established on 8 July 2021.

The Report also makes findings on prevalence, risk and protective factors, and highlights particular areas which require closer examination and change in relation to defence and veteran suicide.

Veterans’ Affairs and Defence Personnel Minister, Andrew Gee said “I believe the report will make a significant contribution to current and future work being undertaken to improve veterans’ services.”

Read Government media release on the Preliminary Interim Report here.

AIHW Report into suicides among ADF members

The fourth annual report by the Australian Institute of Health and Welfare (AIHW) into the rate of suicide among serving and former-serving members of the Australian Defence Force (ADF) was also presented to Government.

The AIHW’s Report is available at

A recording of the AIHW’s webinar on the report’s findings can also be found here: .

Minister for Veterans’ Affairs and Defence Personnel Andrew Gee said the report highlights the long term nature of the issue of veteran suicide and re-affirms the need for Australia to give our veterans and their families the best support possible.

The Minister has directed the Department of Veterans’ Affairs and the Department of Defence undertake the following:

  • Overhauling the veterans’ claims process
  • Accelerating Joint Transition Authority Implementation Plan
  • Harmonising legislation dealing veterans’ compensation and rehabilitation

“This report once again highlights the unacceptably high rate of suicide in the Defence and veteran communities, and the importance of the work of the Royal Commission.” said Minister Gee.

Read Government media release on the AIHW Report here.

Air Force Association provides response to DVA's draft Veteran Family Strategy

DVA’s Draft Veteran Family Strategy – Background

 In the 2021-22 Budget, the Government announced $5.1 million for an enhanced Family Support Package, which will provide targeted, practical support for veteran families at risk of, or in crisis.

In support of this, the Department of Veterans’ Affairs (DVA) is in the process of developing its first Veteran Family Strategy and has invited comment from a number of ESO’s, including the Air Force Association.

The proposed Veteran Family Strategy is complemented by the existing Family and Domestic Violence Strategy 2020-25, and the Veteran Mental Health and Wellbeing Strategy and National Action Plan 2020-23.

It documents DVA’s commitment to ensuring the needs of veteran families are embedded in policy development and service delivery and sets out the framework which will shape the way DVA considers and interacts with veteran families.

The Air Force Association has sumitted its reponse to the draft strategy, which can be read in full below, or downloaded separately by clicking on the link below.




The Air Force Association welcomes the opportunity to comment on the draft Veteran Family Strategy and Action Plan forwarded on May 20th, 2021. Comments follow.

Family support

The Association applauds the Department’s initiative to support former and serving veterans families, and the scope of the ‘family’ definition. However, although understanding the limits of DVA’s legislative responsibilities towards veterans who are eligible for support under the three Acts, the Association is concerned for the many veterans’ families who are not DVA clients. Advice from the ‘field’ indicates many of these serving veterans’ families in need of support are being ignored and even abandoned. Also, the scope of the Strategy appears to be faint on supporting the families of former serving veterans.

There are many veteran families estranged from the veteran. Any DVA payments may only support the veteran, which may be critical if the veteran is a perpetrator of domestic violence or impossible to live with. Veteran families, even of eligible veterans, can be vulnerable. Consequently, it seems vulnerable veterans’ families are not specifically covered in DVA’s well- intended initiatives.

Specifically, Action 3.2.3 should consider ALL families of veterans, serving and former serving. Recognising this vulnerability, the Association has made a commitment in its revised Constitution and Air Force Association Foundation Trust Deed to support all families of veterans.

Program progression

There is concern the Action Plan has 53 specific actions of which only 6 are scheduled for completion by 1 July 2022 and that the remaining 47 items have no planned completion date. Noting the five-year Action Plan is described as aspirational, is the Department optimistic it will complete at least the majority of these action items?

Performance measurement

The Strategy and Action Plan should be periodically reviewed, and findings circulated to the ESO community. Key Performance Indicators (KPI) should be developed to measure its effectiveness. KPIs will characterise what success should look like.

Carl Schiller, OAM, CSM National President
Air Force Association

8 June, 2021

DVA and Services Australia provide veterans with a Standardised Service Offer

DVA has advised that it has been working with Services Australia to provide services and support to veterans and their families via a Standardised Service Offer that delivers a more equitable and connected face-to-face experience.

With effect from 1 July 2021, Veterans and their families will be able to access DVA services at 318 Services Australia service centres across Australia. Veterans and their families who attend a Services Australia service centre can seek assistance for a series of DVA services, such as:

  • Printing and lodgement of DVA forms and supporting documents;
  • Fielding general enquiries;
  • Connection with DVA subject matter experts and support services such as Open Arms; and
  • Supporting veterans and their families in accessing online services in these service centres.

All Services Australia staff in the 318 service centres will undertake mandatory training to ensure veterans and their families are well supported.

The expanded service offering will not impact the services and support currently provided though DVA’s Veterans Access Network.  Existing services provided through Veteran Information Service sites and existing co-located offices will continue as normal. 

Another important part of the service expansion is that the 318 service centres will also commemorate the service and sacrifice of veterans and their families by actively recognising and promoting significant national events such as ANZAC Day and Remembrance Day.

These changes will enable easier access to services, in particular for those living in rural and regional areas, and are an important expansion of the DVA footprint to reach the veteran community. 

Veterans and their families will be able to walk into any Services Australia shopfront and receive assistance. The list of service centre locations and other information will be available on DVA’s website from 1 July 2021.

ADF Firefighter Scheme

On 11th May 2021 the Morrison Government announced in its Federal Budget 2021-22 a financial and health support package for ADF Firefighters who served at the RAAF Base Point Cook Fire Training School between 1st January 1957 and 31st December 1986.

The ADF Firefighter Scheme, as it is to be known, is in recognition of the potential for health effects from being exposed to a wide range of hazardous substances during historical fire training, when Personal Protective Equipment (PPE) was not of the same standard available today.

The Air Force Association argued on the basis of the hazardous chemicals detected at Point Cook Fire Training School and potential for exposure due to a lack of adequate PPE, that there was a likelihood for a risk of serious health issues. The Government recognises the risks faced by these firefighters and the limitations in evidence available to support claims.

The Air Force Association is grateful to the Government and the Department of Veterans’ Affairs (DVA) for providing a remedy for these veterans.

The full article contains details of eligibility dates, FAQs, conditions covered by the ADF Firefighter Scheme and more.

Download PDF full article now.



Air Force Association Submission to the Terms of Reference for the Royal Commission into Defence and Veteran Suicide

The Air Force Association provided its submission for the Terms of Reference for the Royal Commission into Defence and Veteran Suicide 0n 20 May 2021 The submission included suggestions into the Terms of Reference itself and also specific issues raised by Association members. You can read the AFA’s full submission by clicking on the image below.


Face-to-face Veteran Access Network (VAN) Services Have Resumed (May 2021)
Support and services for veterans and their families are returning to normal.

Support and services for veterans and their families are returning to normal, with the reopening of the face-to-face Veteran Access Network (VAN) shopfronts and offices around the country from today. Veterans and their families can access these face-to-face services without the need for a booked appointment.

As the offices and shopfronts reopen, the veteran community is asked to be mindful of current health and social distancing recommendations when attending. DVA will continue to uphold the recommended measures to ensure the health and safety of all.

Veterans and their families are still strongly encouraged to use telephone and online services where by possible by logging into their MyService account, by lodging an online enquiry at, or by calling us on 1800 VETERAN (1800 838 372).

Further enquiries:  please contact the Veterans Access Network on 1800 VETERAN (1800 838 372).


ESO Response To Ministerial Statement on Veterans and their Families - Sept 2017

Summary Conclusion: “The Minister in his statement of 14 August 2017 expressed the need for the veteran community to speak with one voice. This is a noble expectation that the major ex-service organisations are working hard to achieve. For this to evolve there will have to be active government support and resources to bolster the ability of ex-service organisations that are predominately volunteer in nature relying on membership subscriptions and donations from the general public to sustain their operations.

Signed on behalf of the Defence Community speaking as one voice.”

Read the full response below:

View PDF

Open Arms

Open Arms was founded by Vietnam Veterans.  It is a Department of Veterans’ Affairs support service that operates 24/7 providing assistance to current and former serving ADF members and their families.

COVID-19 has added another level of stress to our daily lives, so it is understandable calls to Open Arms have increased over the last few months.  No one should feel alone in their attempt to cope with stress, relationship issues, grief, depression and loneliness, anxiety, trauma and PTSD. 

Call Open Arms 24 hr hotline at 1800 011 046.  Go to
for details on the range of support services offered by this wonderful organisation.

Repatriation Health Cards
Finance And Banking Royal Commission
Unfair Level Of Compensation - TPI/SR Veterans


Extension Of Care & Support Programs - June 2017
Progress In The Veterans Centred Reform - September 2017
Younger Veterans and Senate Report on Veterans' Suicide - November 2017
Organisational Behaviour And Culture Change - Younger Veterans - March 2018
Recommendations From Senate Enquiry Into Veterans Suicides - April 2018
Delivery Of Advocacy Services - August 2018
Submission To Productivity Commission - Veterans Advocacy And Support - November 2018
ADSO Response To The Productivity Commission Report - February 2019


Contains articles of historical interest on the Australian Flying Corps, Air Force, and Air Force Association.