Recent media reporting and marketing activity by some healthcare providers has suggested that veterans, particularly those living in regional and remote Australia, may struggle to access treatment unless they engage with specific service providers, including fly-in, fly-out services.
Veterans should be aware these claims do not reflect the full range of support available through the Australian Government and the wider veteran support system. Veterans across Australia have access to local GPs, allied health providers, specialist medical care, telehealth services, Open Arms counselling, Veterans’ and Families’ Hubs and, where clinically necessary, DVA-funded travel assistance.
Recent reforms to the veteran support system have been designed to simplify access to services and reduce administrative burden for veterans. They do not require veterans to access healthcare through any particular provider, business model or service arrangement. Veterans remain free to choose the healthcare providers that best meet their individual needs and circumstances.
DVA has seen increased unethical and fraudulent behaviour by a small minority of providers and commercial advocacy operators seeking to profit from the system. While many organisations provide valuable support to veterans and their families, these providers are motivated by commercial interest rather than veteran health and wellbeing. We encourage veterans to seek advice from trusted healthcare professionals when making decisions about their health care needs.
DVA also encourages veterans to be cautious of unsolicited calls from providers offering services not requested. If this occurs, please contact DVA so we can provide advice and support.
DVA remains committed to ensuring veterans can access appropriate healthcare through a range of local, outreach, telehealth and travel-supported arrangements, depending on their individual needs and circumstances.
Finding the right support is important. The Veteran and Family Wellbeing Agency connects veterans and families of veterans with information, support and services. For assistance to connect with support call the Agency hotline on 1800 823 922. Alternatively, visit Veteran and Family Wellbeing Agency.
Source: Department of Veterans’ Affairs.